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IP Telephony Express

This course, IP Telephony Express (IPTX) v 4.0, describes Cisco CallManager Express and Cisco Unity Express architecture, components, functionality, and features. The course also describes some VoIP and quality of service (QoS) technologies, and applies them to the Cisco CallManager Express and Cisco Unity Express environment.

After completing this course the student should be able to:

Describe the features, positioning strategies, and deployment models of Cisco Unified CallManager Express and contrast traditional telephony and VoIP
Describe the features and functionality of Cisco Unified CallManager Express and configure Cisco Unified CallManager Express to support IP phones
Configure analog voice interfaces, digital voice interfaces, and dial peers to set up VoIP communications
Configure additional Cisco Unified CallManager Express features including GUI features, phone features, TAPI, and network management
Install and upgrade Cisco Unity Express, configure Cisco Unity Express Auto Attendant, users, groups, and voice mail, and troubleshoot Cisco Unity Express
Understand some of the commonly encountered design issues for deploying Cisco Unified Call Manager Express and Cisco Unity Express

Course Duration:
5 Days (Part-time or Fulltime available)

Prerequisites
The knowledge and skills that a learner must have before attending this course include the following: - A working knowledge of LANs, WANs, and IP switching and routing - Basic internetworking skills taught in the Interconnecting Cisco Network Devices (ICND) course, or its equivalent - Knowledge of traditional public switched telephone network (PSTN) operations and voice fundamentals

This course is intended for those responsible for installing, configuring and troubleshooting Cisco CallManager Express and Cisco Unity Express.

Course Topics:

Chapter 1: Introducing Cisco CallManager Express
Chapter 2: Describe Basic VOIP and PSTN components and technologies
Chapter 3: Describe and Configure a Cisco Network to Support Cisco CallManager Express
Chapter 4: Install Cisco CallManager Express in any supported environment
Chapter 5: Configure Cisco CallManager Express to support IP Telephone Feature Requirements
Chapter 6: Configure Cisco Unity Express Attendant and Voice Mail in any supported environment
Chapter 7: Describe Basic Cisco CallManager Express and Cisco Unity Express deployment models

MORE INFORMATION...