Support Services

Virus/Spyware Removal

Today the vast majority of Windows PC's are infected with spyware and/or viruses. A PC that is infected may exhibit the following behaviour:

• Slow overall in general use.
• Slow startup/shutdown times.
  
• Popup windows with advertising or adult content during internet use.
• Inability to open antivirus/antispyware programs or the task manager.
• Very high phone bills for international dialing (the PC dials an ISP overseas).
• Personal or business information may be collected and used for internet fraud or to target advertising.

Troubleshooting

You may often find yourself in a situation where no matter how hard you try, you just can't fix the problem you're having. Most people either simply give up at this point or completely reinstall windows - often loosing data in the process. We can solve most problems for you and give you the right advice so you don't have the same problem in future. No matter what the problem is, give one of our stores a call and we can help.

General Maintenance

A common problem with current PC systems is dust build-up inside the case. Today's processors create much more heat than in the past and consequently larger and larger fans are being used to increase internal airflow. Air bourne dust particles get deposited and build up on components inside your system. This can cause:

• Overheating of video cards, CPU etc.
• Shorting out of components (especially if there is moisture in the air).
• Intermittent faults such as the dreaded "Blue Screen Of Death" and rebooting.

• Applying security patches and/or service packs.
• Ensuring anti-virus and anti-spyware software are present, up to date and
  fuctioning correctly.
• Tweaking startup items to ensure smooth fast operation.
• Cleaning out temporary folders to relieve fragmentation and free your storage space.